Acquisition Performance Management

In most company processes the customer plays a key role. Whether in customer service, marketing, sales, without customer focus it does not work. What does that mean for management and the company’s core processes?

The knowledge of connections and reasons that make the company particularly successful, have been summarised by AQIBIS in a computer-aided analysis procedure. The moderator-led analysis consists of many questions which are answered in a workshop. Both management and staff are led through questions and evaluate the new customer-related areas of the company based on these answers.

The software-based audit procedure delivers precise results and options for comparison within one day in the areas of methodology/management, innovation, human/culture as well as strategy and vision. The result of the audit is visualised and instantly leads to greater transparency.  Like a GAP analysis it shows the starting points for concrete measures. These are defined immediately and a sustainable improvement process can begin.